STORE POLICY
Because We Care
At HoFu, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store for more quality organic skincare products made in Japan time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us at info@alwayshofu.com today!
SHIPPING AND DELIVERY
What You Need to Know
Our products at HoFu are shipped directly from our sources and suppliers in Japan, we try our best to get you your purchase as efficiently and quickly as the shipping companies are able. We thank you for your patience.
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Shipping options and delivery costs: You will be asked to select your preferred method of shipment at checkout.
Order processing time: Orders will be processed within 2-3 days from purchase. This allows us time to contact our sources in accordance to timezone differences and public holidays in Japan. Delivery addresses and P.O. boxes : Please note that we are unable to modify the delivery address once you have placed your order. Unfortunately, we do not ship to P.O. boxes.
International Orders: Your orders may be subject to local taxes and duties according to the country of shipment.
Tracking Orders: Once your order has been dispatched, an email will be sent with the relevant tracking information.
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OUR RETURN POLICY
Everything You Need to Know
We want you to be completely happy with your purchase. You may refund your purchase for another if the items are unopened and unused with 7 days. Drop us an email to assist you with this.
DISCLAIMER
About Our Policy
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT HoFu SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, AND CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, UNLESS OTHERWISE SPECIFIED IN WRITING. THESE LIMITATIONS ON HoFu's LIABILITY SHALL APPLY WHETHER OR NOT HoFu HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
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Disclaimer of Warranties
THE SITE AND ITS CONTENT AND SERVICES ARE PRESENTED "AS IS." HoFu MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR FITNESS FOR ANY PARTICULAR PURPOSE IN CONNECTION WITH THE SITE OR ITS CONTENTS OR SERVICES. YOU AGREE THAT YOUR USE OF THE SITE AND CONTENT IS AT YOUR SOLE RISK. YOU AGREE THAT HoFu WILL NOT BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR BUSINESS INTERRUPTION OR LOSS OF PROFITS, ACCESS DELAYS OR INTERRUPTIONS TO THE SITE, DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION, COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, ANY INACCURACIES OR OMISSIONS IN CONTENT AND/OR EVENTS BEYOND OUR REASONABLE CONTROL, EVEN IF HoFu HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR PRIVACY POLICY & COOKIE POLICY
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